Privacy declaration
Your privacy is of great importance to Lunar Wolff. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do at the webshop [www.lunar-wolff.com] with information that we learn about you.
If you have any questions or want to know exactly what we keep track of you, please contact Lunar Wolff: www.lunar-wolff.com
Use of personal data
When using our webshop, we receive the following information about you:
- Your name and address
- Billing address
- E-mail address
- Payment details
- IP address
The law calls this “personal data” and says that we can only use it if we explain exactly why and for what reason. You can read this below.
We do not give your personal data to other companies or authorities, except if this is necessary for the webshop or if the law says that we must. An example is that we may report a suspicion of fraud to the police.
Process order
When you place an order with us, we use your personal data to handle it properly. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.
We keep this information for as long as necessary to fulfill the order, and then until the warranty has expired. We keep some information longer because we are required to do so by law. For example, we must keep proof of your purchase and your invoice for seven years from the tax authorities.
Advertisement
We would like to send you advertising about offers and new products or services. We do this through social media.
Contact Form
With the contact form you can ask us questions, register a return or make requests. You must enter certain information. We keep this until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information in case of follow-up questions. We can also train our customer service to become even better.
Provision to other companies or institutions
We do not give your personal data to other companies or institutions under any circumstances, except if this is necessary for our web store or if we are legally obliged to do so (for example if the police requires this if a crime is suspected).
Some partners are located outside the European Union.
Social media buttons are included in our webshop. With this, the administrators of these services collect your personal data.
Cookies
Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But it also allows us to see that you visit us again.
When you visit our webshop for the first time, we show a message with an explanation about cookies. If you continue to use our webshop afterwards, we assume that you do not object to the cookies.
You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly.
We have made agreements with other companies that place cookies about the use of cookies. However, we do not have full control over what they themselves do with the cookies. So also read their privacy statements.
Security
Security of personal data is of great importance to us.
Changes to this privacy statement
When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.
View and change your data
If you have any questions or want to know what personal data we have about you, you can always contact us. See contact details below.
You have the following rights:
- get an explanation of what personal data we have and what we do with it
- access to the precise personal data we have
- having errors corrected
- to have obsolete personal data removed
- withdraw consent
- object to a particular use
Please note that you always clearly indicate who you are, so that we can be sure that we do not change or delete data from the wrong person.
To file a complaint
If you think that we are not helping you in the right way, you have the right to submit a complaint to the supervisory authority. This is called the Dutch Data Protection Authority.
Contact details
Lunar Wolff
Madio Street 8
3532SK
info@lunar-wolff.com